The Food Lion store sells the products online through its app Food Lion To-Go which offers pick-up, delivery services, and different payment methods. This article also explains its working, advantages, and disadvantages. One can easily download the app and start browsing.
Downloading The App
Many third-party sources offer the Food Lion To-Go app, but they are sometimes not trustworthy, so the best option is to download the app from Google Play or App Store. The customers that do not get the app on the Google Play or App Store must make related settings in their devices to allow the third-party apps. However, the Food Lion To-Go app is available for free.
Payment Methods
The following subtopics represent the costs and payment methods related to Food Lion To-Go:
Pick up And Delivery
For the orders greater than or equal to $35:
Customers must not pay for the first pick-up or delivery. Further, the customers must pay $3.99 for delivery and $1.99 for pick-up. The shoppers deliver the products within two hours. But, the customers that want to get the products delivered within an hour must pay $5.99.
For the orders less than $35:
Generally, the delivery cost for these orders within two hours is $7.99. The customers who want the delivery within an hour must pay $9.99. The minimum amount for the delivery orders must be $10.
They offer pick-ups between 10 am to 8 pm every day and deliver the products within two hours.
Note:
The delivery costs may increase during the peak season. Similarly, they might change according to the order type and product weight. The store also charges additional 5% delivery charges and a 15% upfront fee. It also expects the customers to offer tips to the delivery service providers.
Payment Methods
The following are the payment methods offered by Food Lion To-Go:
SNAP customers can pay through EBT for online orders. They can use their food card information for online pick-up and in-store purchases. The app accepts the digital and MVP coupons provided by Food Lion and offers Shop and Earn Rewards. So, the customers can see how much money they have saved while checking out. Credit Card payments get accepted by the store through the app. However, the amount from the account gets deducted only when the transaction occurs.
Working Of Food Lion To-Go
The online customers must add the ZIP code of the closest available Food Lion store to schedule a pick-up or home delivery. Then, they get an opportunity to browse thousands of products available in the selected store and purchase them at affordable prices. The trained shoppers from the store will handpick the fresh groceries. In the case of a pick-up, the customers must park their cars in the area allocated for Food Lion To-Go pick-up. The Food Lion employees ensure the freshness of the groceries until they load them into the car for the customers.
Advantages
The following are the advantages of using the Food Lion To-Go app:
Avoiding Crowd
People have understood the importance of avoiding crowds due to the pandemic. This app allows the customers to select their products, schedule pick-up or delivery, and pay online.
Customer Service
Many customers find the staff friendly when they offer the pick-up service. They do not wait for anyone too long. This process includes no human interaction.
Ease And Simplicity
This app is faster and simpler to use. Similarly, the store sends the instructions and alerts related to pick-up and unavailability of some products.
Disadvantages
The following are the disadvantages of Food Lion To-Go:
Issues With Logging In
The app might ask the users to reset passwords many times and display a login failure. So, the users must check the app’s version and ensure that it is compatible with the device.
Misleading Information
The app might indicate the occurrence of delivery even if the products did not get delivered. It may also display out-of-stock products as in-stock. Some customers complain of getting substitute products without getting informed.
Conclusion
Many pick-ups and delivery apps are present nowadays, but the catch with Food Lion To-Go is the service provided to the local customers. This app has more positive reviews than negative ones. It fulfills the requirement of touchless payment and shopping. People can save the time required for shopping by using this app.
What Products Does Food Lion To-Go Not Offer?
Answer:
Food Lion To-Go app does not offer seasonal products, postage stamps, gift cards, tobacco, or lottery. Alcohol gets offered only after getting identification proof. The app provides all other products apart from the mentioned.
What If The Customers Miss The Picking Up Schedule?
Answer:
Food Lion To-Go offers same-day delivery, but the shoppers will hold the groceries for one day if none receives them. The shoppers will contact the customers to reschedule the pick-up if the customers do not arrive on the first day.
